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Different Industries Making Use Of Chatbots

20 March 2019 13:49, UTC
Denis Goncharenko
It is often been said that eventually the world will become a lot more automated than it is now, with robots on standby to take on a variety of tasks across different industries and sectors. Well, the robots have begun to invade and this time in the form of chatbots. Chatbots offer the perfect solution for several industries when it comes to resolving situations and there’s the potential that many businesses could be revolutionised by their introduction. This trend is virtually unstoppable with the global market worth well in excess of 200 million U.S. dollars.


Chatbots and retail seemingly go hand in hand, and this has seen the natural progression towards their use in the sector embrace a seamless transition. It would be fair to say that chatbots have the biggest effect on this sector over the others still to be mentioned as there are multiple areas in which they can be effective.

Marketing, customer service and sales will all reap the rewards of chatbots, especially when combined with an AI engine which can call upon previous customer behaviour in an instant. Chatbots in a way will become a sort of shopping buddy for the user, which will see the retail business in question become more efficient in multiple areas as a result.


Gaming is huge right now, especially with the growth of mobile gaming, and this has made it the idea sector for chatbots. There are some fantastic video and mobile games around, and even older games such as bingo have evolved and moved with the times thanks to ingenious developers such as mFortune.

Many in the business now believe the next step is to incorporate chatbots into their way of thinking, especially as they can give a game or an app the edge over the competition. As they’re not only fantastic when it comes to marketing but customer service too, they would be ideal for the casino gaming sector to deal with high volume customer queries, providing solutions in an instant.


Hospitality is another industry that makes use of chatbots and arguably they’re a natural fit too. Hospitality is not only about great service, it’s about the ease of getting rooms booked quickly for example, and this is where chatbots can play a big role.

Chatbots for example could be put to work as a communication tool, allowing people to book rooms, book tables at restaurants, providing information and so on. Right now, all these tasks are often handled by staff, but with an automated system in place it makes everything work a lot more efficiently, and faster too. Chatbots are already playing a key role in this sector and their influence is likely to get a whole lot bigger as time progresses.


As you can see, chatbots can and already are having an impact on various sectors and in different ways too. The fact that they’re not only adaptable, but that they can benefit multiple industries, is one of the reasons as to why they are fast becoming more and more popular and will likely be behind the revolutionising of many businesses.