Unocoin reassured customers that their crypto funds were safe and promised to share more information as the investigation progressed.
However, as of November 12, users were still unable to log in. Some customers have also complained about delayed withdrawals and the lack of a clear date for when services will return.
Unocoin Says Customer Funds Are Safe
Unocoin has continued responding to worried customers on social media, repeating that their funds remain safe.
On November 11, the exchange said its team was investigating the incident and working to improve its security systems. It repeated the same message on November 12, explaining that logins would remain suspended until the necessary security checks were complete.
One customer, Harjeet Singh, said he had been unable to access his account for two days. He hoped the exchange had the situation under control and that his funds were safe.
Another customer, Brijendra Singh Mathuria, asked when logins would be restored and whether his assets were secure.
Unocoin replied that customer funds were completely safe and that services would resume after the investigation and security checks were finished.
The exchange has apologized for the inconvenience but has not given a specific date for restoring access. It says it will provide further updates as more information becomes available.
Follow us on X for real-time crypto updates.
Customers Report Withdrawal Problems
The latest incident has raised more concerns because Unocoin customers had already been reporting withdrawal problems before November 9.
On November 9, a user named MK questioned the exchange about an earlier suspension of crypto withdrawals.
Unocoin explained that it first stopped withdrawals on November 1 to upgrade its servers. However, it suspended withdrawals again on November 6 after detecting unauthorized activity on its servers.
Other customers said they had experienced withdrawal problems since October 30. One user claimed the exchange had given different explanations about maintenance before revealing the unauthorized access.
Another customer complained that an Indian rupee withdrawal requested about 13 days earlier had still not arrived.
These complaints have raised questions about how badly Unocoin’s services have been affected.
Unocoin Incident Raises Security Concerns for Indian Crypto Exchanges
The incident has also revived worries about security across India’s crypto industry. A social media user, Sam Giri, compared the incident with the 2025 CoinDCX security breach. He stressed that Indian crypto exchanges need independent security checks and stronger measures to protect customer funds, calling on regulators to take action.
Meanwhile, Unocoin continues to insist that no customer crypto funds have been lost and that the suspension is a safety measure while its investigation continues.
Subscribe to our YouTube channel for the latest crypto news.
Related: Arcus DEX Exploit: How an Accounting Bug Allowed Hackers to Drain $2.23 Million
coinedition.com
