Revolut’s service disruption update says customer funds remain safe

Revolut said customers’ money and data are safe in a service disruption update on October 20, 2026, as problems affected payments, withdrawals and access to its app. The bank said it had been working on a fix since identifying the issue that morning.

Its system-status page listed services as “partially unavailable”, with disruption affecting sign-up, sign-in, card payments, transfers, ATM withdrawals and cryptocurrency services.

Customers reported error messages when opening the app or checking their accounts, leaving them unable to access their funds. Some saw a “something went wrong” alert asking them to try again later.

Revolut’s service disruption update confirms repair work

Revolut said work to restore services had been underway since the problem was identified. It also apologized to affected customers for the inconvenience.

“We can confirm that all our customers’ money and data are safe,” Revolut said.

The problems coincided with a Google Cloud outage. Google’s status dashboard recorded issues beginning around 07:00 BST in europe-west2, its London-area region, involving elevated errors and intermittent network failures across multiple services.

Revolut uses Google Cloud infrastructure through a strategic partnership. Google said its engineering team was investigating the cloud-service problems and scheduled its next status update for 12:00 BST.

Article produced with the assistance of artificial intelligence and reviewed by the editorial team.