The seafood company that drove restaurant chain Red Lobster to bankruptcy with a misguided ‘Endless Shrimp’ promotion was previously praised for using blockchain technology to promote sustainable seafood production.
Bangkok-based Thai Union became Red Lobster’s biggest investor in 2020 and subsequently took the decision to make the company’s popular ‘$20 Ultimate Endless Shrimp’ offer a permanent part of its menu. The promotion, which had been running on a limited-time basis for 20 years, was seen as the ideal way to shift the huge amounts of shrimp that Thai Union was catching.
However, a 40% increase in customer traffic saw the chain, which was already struggling due to increased labor costs, falling sales, and the effects of the Covid-19 pandemic, giving away mountains of free shrimp it could ill afford.
protos.com
