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Litecoin transferred to Bitcoin Address, Coinbase under fire on social media for unhelpful customer support

Exchange

blockmanity.com 18 December 2018 20:00, UTC
  
Reading time: ~2 m

Coinbase, the largest exchange in the US, has come under fire due to an unhelpful cusotmer service experience. When Coinbase user Dustin  Jindra, accidently sent Litecoin [LTC] to Bitcoin [BTC] address, the Coinbase customer service gave a standard response stating the coins aren’t recoverable.

Turns out the tokens are recoverable. The Crypto Twitter community was able to help Dustin Jindra recover his Litecoins. Apart from being totally unhelpful regarding recovering the Litecoin, twitter community was more angered by the fact that Coinbase does not have basic checks in place.

Conbase. pic.twitter.com/rDQ3UWlwv3

— Dustin Jindra [Jan/3 🔑 ] (@djjindra) December 13, 2018

Even Cypherpunk and Crypto influencer Jameson Lopp joined in the conversation stating that the coins are recoverable.

Technically speaking I'm pretty sure that this should be recoverable… it just won't be easy.

— Jameson Lopp (@lopp) December 13, 2018

The coins were indeed recoverable which Dustin confirmed on the thread.

Two days later… gone they said. Pffft. pic.twitter.com/vLnbBXr8wp

— Dustin Jindra [Jan/3 🔑 ] (@djjindra) December 13, 2018

Blockmanity’s Take

Most of the cryptocurrency exchanges are known for their bad service. But this kind of service wasn’t expected from Coinbase which is a unicorn valued at $8 billion. How can Coinbase improve? Well, for starters address verification is must. Exchanges have a responsiblity to ensure the user’s funds are safe.

It is Coinbase’s responsiblity to ensure that the token’s aren’t being sent to a different blockchain address.


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