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According to a recent survey done by the Foundation for Interwallet Operability (FIO), 60% of respondents said they don’t feel comfortable after immediately sending a crypto payment.
To study the emotional relationship between users and the use of crypto, the researchers asked 200 respondents how they felt about the actual transaction process immediately after sending crypto. According to the results, only about 25% of respondents indicated that they felt “very comfortable” with transactions right after sending. 58% said they felt “cautiously optimistic” while the remaining 17% said they had a general level of anxiety.
The report separated users by those who have held crypto for more than three years and those that haven’t. The study primarily focused on those who had held crypto sometime in 2018, with 73% stating that they sent at least a few transactions throughout the course of last year.
CCN sat down with CEO of FIO, David Gold, who stated:
“There are a lot of usability issues that have to be dramatically improved if crypto ever is going to achieve its potential of enabling the seamless movement of decentralized value and doing for the movement of value what the world wide web has done for the movement of information.”
Furthermore, of the users who had sent crypto in 2018, 55% reported experiencing at least one problem with their transaction, with the primary issue circulating around whether a provided public address was correct. 18% of users went on to say that they had reported an actual loss of funds or failed transaction due to user-error. An additional 6% stated they had lost funds as a result of phishing or man-in-the-middle attacks.
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