OKEx says withdrawal issues are 'temporary,' can't disclose 'the nature of an ongoing investigation'

www.theblockcrypto.com 2020-10-17 03:50
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Earlier today, cryptocurrency exchange OKEx halted withdrawals indefinitely as one of its private key holders is "currently cooperating with a public security bureau in investigations."

OKEx said it has been "out of touch" with the concerned private key holder, without disclosing since when and when it could resume withdrawals.

When reached for comments, an OKEx spokesperson told The Block that the withdrawal issues are "temporary" and that the exchange cannot disclose "the nature of an ongoing investigation."

"We are unable to disclose the nature of an ongoing investigation but would like to assure all OKEx users that their funds are safe and that all other functions on OKEx are unaffected," the spokesperson said. "We understand that the temporary suspension of withdrawals will cause inconveniences, and we sincerely apologize. However, we feel that it is necessary in order to maintain our high standard of security for users' funds on OKEx."

OKEx CEO Jay Hao told The Block that "the decision to "temporarily pause withdrawals was taken with user security in mind."

"We will do everything in our power to reinstate this service promptly and will provide updates on the matter as soon as possible," said Hao, adding that "all other activities - including deposits, spot trading, derivatives, staking, etc. - remain unaffected."

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